A recruiter emailed me an example chat conversation. She said this will be apart of our phone interview. Chat interviews that I’ve searched online never mentioned using a scenario, please can anyone help?
Here’s the chat example she sent: Jan 18, 12:03 AM
You’re connected with Danyelle
Thank you for contacting Spectrum Technical Support. My name is Danyelle, I would be happy to assist you today! I see from your previous conversation that you are chatting in today for your internet/phone repair issues, is that correct?
Rep | Jan 18, 12:04 AM
Yes
Customer | Jan 18, 12:04 AM
I would be happy to help with that. I understand how important it is to get your services working correctly .May I please get your full name and service address?
Rep | Jan 18, 12:04 AM
My name is … information provided.
Customer | Jan 18, 12:05 AM
Perfect, thank you.
Rep | Jan 18, 12:05 AM
Can you describe the issue you are experiencing?
Rep | Jan 18, 12:05 AM
my internet was very slow so I attempted to reboot my modem as instructed but it will not reboot
Customer | Jan 18, 12:05 AM
I had this similar issue on Thursday but it resolved itself and now it’s happening again
Customer | Jan 18, 12:06 AM
Are you unable to connect to the internet now?
Rep | Jan 18, 12:06 AM
I am unable
Customer | Jan 18, 12:07 AM
when I spoke with someone last week he said my modem was not activated properly I’m not sure if that has something to do with it
Customer | Jan 18, 12:08 AM
What is the mac address of the modem you are using?
Rep | Jan 18, 12:08 AM
MAC address provided
Customer | Jan 18, 12:09 AM
I see here this modem should be working. Let me check your signals!
Rep | Jan 18, 12:10 AM
Okay
Customer | Jan 18, 12:11 AM
I definitely see some signal issues here. Have you moved the modem or installed any splitters in your home?
Rep | Jan 18, 12:14 AM
No
Customer | Jan 18, 12:15 AM
Do you see any lights on the modem?
Rep | Jan 18, 12:16 AM
Yes the power light is green, the upstream downstream lights blink amber then go solid, then the internet light blinks green for a few minutes, then the process starts over
Customer | Jan 18, 12:17 AM
I believe it actually just made it online
Customer | Jan 18, 12:18 AM
Great! Are all devices functioning properly with the internet now?
Rep | Jan 18, 12:20 AM
I am getting my router back up to check
Customer | Jan 18, 12:20 AM
I appreciate it!
Rep | Jan 18, 12:21 AM
Okay everything appears to be working now
Customer | Jan 18, 12:22 AM
do you know why this may have happened to prevent it from happening I again in the future
Customer | Jan 18, 12:23 AM
Okay, wonderful! If this happens again this could be an issue with the equipment or the wiring in your home. Please reach back out if this occurs again! Rep | Jan 18, 12:23 AM
May I look into anything else for you today?
Rep | Jan 18, 12:23 AM
that is all thanks
Customer | Jan 18, 12:24 AM
Now that I was able to resolve this issue by troubleshooting your internet. Have a wonderful day!
Rep | Jan 18, 12:25 AM
CONVERSATION ENDED
Jan 18, 12:25 AM
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